Security systems need ongoing care to stay effective. Comsys Security offers managed maintenance contracts that keep your CCTV, access control, alarm, and network systems performing reliably — with remote support, scheduled visits, and priority response when something goes wrong.
Security systems installed and then left without maintenance degrade over time. Camera lenses accumulate dust and reduce clarity. Firmware updates are missed, leaving known vulnerabilities unpatched. Hard drives fill up and stop recording. Access control databases become cluttered with inactive users. The result is a system that looks operational but isn't actually protecting your Auckland premises.
A Comsys managed security services contract addresses all of this. We keep your systems up to date, respond quickly when faults occur, and visit on a scheduled basis to check that everything is working as designed. You get peace of mind, we handle the details.
Many Auckland businesses find themselves with security systems that were installed by a company that no longer exists, or whose current provider is unresponsive. Comsys Security takes on the maintenance of systems we didn't install, provided we can assess them first and confirm they meet a minimum standard.
Our managed services cover CCTV systems (Hikvision, Dahua, Axis, Uniview, and others), access control platforms (Paxton, HID, Gallagher, and others), alarm systems, and network infrastructure. We can also manage WiFi networks, structured cabling infrastructure, and IT equipment installed as part of a Comsys project. Everything is documented, tracked, and reported to you on a schedule you choose.
Any Auckland business with critical security infrastructure should have a maintenance plan, but some sectors have particularly high stakes:
A managed security service is an ongoing contract where Comsys Security takes responsibility for maintaining, monitoring, and supporting your security systems. Rather than paying for ad hoc callouts when things break, you pay a predictable monthly or annual fee and we handle everything proactively.
This depends on your plan level, but typically: remote support for issues that don't require a site visit, scheduled inspection visits, firmware updates, system health checks, a service report after each visit, and priority response SLAs for callouts. We tailor contracts to your systems and business requirements.
Standard plans include next business day remote support and a scheduled callout within 5 business days. Priority plans include same-day remote response and next business day on-site where required. For critical sites, we can agree specific SLAs in advance.
Yes, in most cases. We'll first do a paid assessment to document the system, identify any faults or risks, and confirm we can support it. If the system is significantly out of date or non-standard, we'll advise on what would need to be upgraded before we can take it on.
Pricing depends on the number and type of systems under management, the number of sites, and your required response SLAs. Small single-site contracts with standard response SLAs start from around $150+GST per month. Multi-site or priority-SLA contracts are priced on assessment. Contact us for a specific quote for your Auckland premises.
Related services: CCTV Maintenance & Health Checks · Security System Upgrades · Remote CCTV Monitoring · Security Risk Consultation
